At Jyntrava, we aim to provide a transparent and straightforward shopping experience for our patrons in Monaco. This policy outlines the specific conditions under which returns, replacements, and refunds are handled. By purchasing from our online shop, you agree to the terms detailed below.
Our procedures are designed to align with the consumer protection standards of the Principality of Monaco and ensure full compliance with Google’s advertising policies.
Legal and Regulatory Framework
Our return and refund practices are governed by the laws of the Principality of Monaco. Specifically, we operate in accordance with Law No. 1.383 of 2 August 2011 on the Digital Economy, as updated by Law No. 1.578 of 1 July 2025, which modernises the framework for electronic contracts and transactions.
Furthermore, our commercial practices align with the consumer protection standards overseen by the Direction de l'Expansion Économique. We ensure that all pre-contractual information, including delivery timelines and total costs, is presented clearly to prevent any ambiguity.
The 30-Day Window
We offer a 30-day return policy, which begins the moment your package is delivered to your doorstep. This timeframe allows you to inspect your purchase and ensure it arrives in the expected condition.
Please note that this window is strictly enforced to maintain the efficiency of our local operations.
Eligibility for Returns
Our return process is specifically reserved for instances where a product is damaged upon arrival or if an incorrect item or size has been dispatched. To maintain a fair and sustainable service, we do not entertain returns, exchanges, or refunds due to a change of mind. We encourage all shoppers to be completely sure of their selection, size, and style before confirming an order.
If you identify a fault or receive the wrong dress or size, please notify us immediately by emailing help@jyntrava.com. In your message, provide your order details and a description of the issue.
Collection and Inspection
Once your request is acknowledged, we will arrange a courier pickup from your address in Monaco. This service is provided at no charge to the customer; the cost of returning the item is entirely on us.
When the item reaches our facility, our team performs a detailed assessment of its condition. This inspection is completed within 24 hours of receipt. We check the item against the reported fault to determine the appropriate next step.
Replacements and Refund Criteria
Following the inspection, we will take one of the following actions:
- Replacement: If the item is in stock, we will arrange for a new piece to be delivered to you.
- Refund: If the damage is beyond repair, or if the specific item or size is no longer available, we will provide a full refund.
We do not charge any restocking fees for items that meet our return criteria. Our goal is to resolve discrepancies quickly and without extra cost to you.
Refund Processing via Bank Transfer
Because Jyntrava operates exclusively on a Cash on Delivery (COD) basis, we do not have access to your banking information at the time of purchase. If a refund is approved, we will contact you via help@jyntrava.com to request your bank details.
Upon receiving these details, we initiate the refund via bank transfer, within 24 hours of receiving your details. Once processed by our team, it typically takes 5 to 6 business days for the amount to reflect in your account. Please be aware that the exact timing depends on your individual banking provider's internal systems.
Customer Support Availability
Our dedicated support team is available to assist you with any questions regarding your return or the status of your refund.
We are live from 9:00 AM – 4:00 PM, Monday to Friday, CET. We are happy to help ensure your experience remains smooth and professional.
Compliance and Transparency
In accordance with Google’s Merchant Centre requirements, we provide this clear and conspicuous return policy. We ensure that there are no hidden requirements and that our contact information is easily accessible.
We operate solely within Monaco, ensuring that our logistics and refund timelines are accurate for our local audience.
Company Name: Jyntrava
Contact Email: help@jyntrava.com
Working Hours: 9:00 AM – 4:00 PM, Monday to Friday, CET
Dresses manufactured with high-attention to detail, and suitable for all style needs of the people of Monaco.