Our customers frequently come up with certain common questions, which we’ve answered here. Get information related to our business and various aspects like shipping, deliveries, returns, cancellations, and more. We ensure a completely transparent business environment, which helps us to ensure better relationship with our customers and facilitate better outcomes for both parties involved.
1. Can I place an order from outside Monaco?
At present, we don’t offer any deliveries outside the Principality. All our deliveries take place within the territories of Monaco and we ensure that only orders placed with addresses within the Principality are accepted. Any international orders, from outside of Monaco will not be entertained, and we request all customers to abstain from placing such orders.
2. How can I place an order?
Placing an order with us is simple. You just need to visit the official website of Jyntrava and visit our online store. You’ll get all our handpicked and curated products listed here. Pick from an amazing collection of men’s and women’s outfits, and then complete the checkout process. You must provide only valid and legitimate information to us, for hassle-free deliveries.
3. How long does shipping and delivery take?
Shipping and delivery take a total of 2-3 days. We take 24 hours to ship an order, after it’s placed with us and confirmed. Post-shipping it may take 1 or 2 business days to reach the designated address, as per our Shipping Policy. We make sure that all deliveries are completed in a timely manner and there’s no hassle for the customers at all. Just place your order, and we get it delivered to you.
4. Can I return an item after purchasing it?
Yes, we offer easy return option on all our orders. We have a 30-day Return Policy, which means that you can simply return a wrong or damaged item, within 30 days of delivery. This period is calculated from the day your product reaches you. We make sure that you have a convenient and completely hassle-free experience with us, and thus, ensure smooth returns.
5. Is there a chance of cancellation of product orders placed?
Cancellations are available only until the order is not shipped and still with us. Once the order has been shipped to your address and is with our delivery partner, we will not be able to cancel any order. You must make sure that you place a cancellation request within 24 hours of placing your order, as that’s the standard time we take to ship your orders. Check our Terms to know more .
6. What happens if a return is approved?
If a return is approved, we offer two different solutions to the problem, refunds and exchanges. If the product can be exchanged and the customer is willing to accept an exchange, we arrange for an exchange. However, in case the same item is not available, or cannot be exchanged, or if the customer does not accept an exchange, we process a full refund of the amount paid to us, within 24 hours.
7. Is there any return or restocking fee?
No, we don’t charge any restocking or return fee. Everything is paid by us, as we want to create a completely user-friendly experience. Returns, once approved are picked up by our delivery partners, as per your convenience, and we just schedule a pickup, where you don’t have to pay for anything at all.
8. How can I be sure about the size I should buy?
We offer a detailed size chart with every product. You can find the detailed size chart in the product description section itself. We encourage you to go through the size chart and match it with your own measurements for better results. It’s essential for you to know your own measurements to order correctly from us.
9. How are you sure about the quality of your dresses?
We sell dresses that are handpicked and crafted using quality materials only. No product we sell on our website is crafted from sub-standard materials. Moreover, we stress on craftsmanship, as it holds the key to our product quality. Each product is curated for cut, stitch, and silhouette, ensuring a highly authentic end product.
Dresses manufactured with high-attention to detail, and suitable for all style needs of the people of Monaco.