Privacy Policy

Privacy Policy for Monaco Users

Our Approach to Your Information

At Jyntrava, we value the trust you place in us when browsing our online dress shop. This document explains how we handle your details while you use our website. We are committed to transparency and respect for your privacy rights in the Principality of Monaco.

Our operations adhere to Law No. 1.565 of 3 December 2024 regarding the protection of personal data, as well as the standards overseen by the Autorité de Protection des Données Personnelles (APDP).

Information We Collect

When you visit our site or purchase a dress, we gather specific details to fulfil your order and improve your experience. This includes:

• Identity Details: Such as your name and title.
• Contact Information: help@jyntrava.com, +377-655-529-95, and 20a Rue Basse, 98000 Monaco
• Usage Data: Details about how you interact with our website, including your IP address and browser type.
• Transaction Records: A history of the items you have viewed or bought.

Purpose of Data Collection

We process your details based on legal grounds such as contract performance or our legitimate interests. The primary reasons include:

1. Processing and delivering your orders.
2. Managing your account and providing assistance.
3. Sending updates about our latest collections (where you have agreed to receive them).
4. Enhancing the functionality of our platform.

Cookies and Advertising

Our website uses cookies and similar tools to understand visitor behaviour. In line with Google’s advertising policies, we wish to inform you of the following:

• Third-party vendors, including Google, use cookies to serve ads based on your previous visits to our website.
• These ads may appear on various sites across the internet.
• You may opt out of personalised advertising by visiting the Google Ad Settings page or the Network Advertising Initiative opt-out page.
• We use these tools to show you relevant content and measure the effectiveness of our outreach.

Sharing Your Data

We do not sell your information. We only share details with trusted service providers who help us operate, such as delivery firms or payment processors. These partners must follow strict rules to keep your data secure.

If data is moved outside Monaco, we ensure it stays protected under equivalent legal standards.

Your Legal Rights

Under Monegasque law, you hold several rights regarding your personal information. You can:

• Request a copy of the details we hold about you.
• Ask us to correct any inaccuracies.
• Request the deletion of your data in certain circumstances.
• Object to the use of your information for marketing.
• Withdraw your consent at any time.

To exercise these rights, please contact us at help@jyntrava.com.

Security Measures

We use robust organisational and physical steps to prevent unauthorised access or loss of your details. Our systems are monitored to guard against potential threats. While no online platform is entirely immune, we work hard to maintain the integrity of our digital environment.

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed.

If you have any questions regarding how Jyntrava manages your privacy, please reach out to our team at help@jyntrava.com.

Company Name: Jyntrava

Contact Email: help@jyntrava.com

Working Hours: 9:00 AM – 4:00 PM, Monday to Friday, CET

Privacy Policy for Hong Kong Users

Our Approach to Your Information

At Jyntrava, we value the trust you place in us when browsing our online dress shop. This document explains how we handle your personal data while you use our website. We are committed to transparency and respect for your privacy rights in the Hong Kong Special Administrative Region (HKSAR). Our operations adhere to the Personal Data (Privacy) Ordinance (Cap. 486) and the six Data Protection Principles (DPPs) overseen by the Office of the Privacy Commissioner for Personal Data (PCPD).

Information We Collect

When you visit our site or purchase a dress, we gather specific details to fulfil your order and improve your experience. Providing this data is generally voluntary, but we may be unable to process your order if certain mandatory fields are not completed.

• Identity Details: Such as your name and title.
• Contact Information: help@jyntrava.com, +377-655-529-95, and 20a Rue Basse, 98000 Monaco.
• Usage Data: Details about how you interact with our website, including your IP address and browser type.
• Transaction Records: A history of the items you have viewed or bought.

Purpose of Data Collection

We collect and use your data for lawful purposes directly related to our functions as an online retailer:

• Processing and delivering your orders.
• Managing your account and providing customer assistance.
• Direct Marketing: Sending updates about our latest collections. We will only do this if we have obtained your express, informed consent.
• Enhancing website functionality and security.

Cookies and Personalised Advertising

Our website uses cookies and similar technologies (such as pixels and the Google Topics API) to understand visitor behavior and serve relevant advertisements.

• Google Ads & Analytics: We use Google services to show you ads based on your interests. These tools collect data like your IP address and cookie identifiers to measure ad performance and provide personalised content.
• Consent Mode v2: In compliance with Google’s latest requirements, we use an approved Consent Management Platform (CMP). We only trigger marketing and personalisation tags if you provide explicit consent through our cookie banner.
• Your Control: You can manage or opt-out of personalised ads at any time via Google Ad Settings or by adjusting your browser’s cookie preferences.

Direct Marketing

In accordance with Hong Kong law, we strictly follow an "opt-in" regime for marketing.

• We will explicitly inform you if we intend to use your name and contact details for marketing dresses or promotions.
• We will provide a free-of-charge channel for you to opt-out at any time.
• We do not provide your personal data to third parties for their own marketing purposes without your specific written consent.

Sharing Your Data

We do not sell your information. We only share details with trusted service providers (data processors) who help us operate, such as delivery firms or payment processors. We ensure these partners meet the security and retention standards required by the PDPO.

Your Legal Rights

Under the PDPO, you hold several rights regarding your personal information:

• Data Access Request: You can request a copy of the details we hold about you.
• Data Correction Request: You can ask us to correct any inaccuracies in your data.
• Erasure: You may request the deletion of your data when it is no longer necessary for the original purpose of collection.
• Withdrawal of Consent: You may withdraw consent for direct marketing at any time without charge.

To exercise these rights, please contact our Data Protection Officer at help@jyntrava.com.

Security and Retention

We use robust organisational and physical steps to prevent unauthorised access, loss, or "doxxing" of your details. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer period is required by law.

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements in Hong Kong. We encourage you to review this page periodically.

Company Name: Jyntrava

Contact Email: help@jyntrava.com

Working Hours: 9:00 AM – 4:00 PM, Monday to Friday, HKT